Stonevegas Casino Privacy Policy

About this Privacy Policy

This policy applies to information collected when you visit the Stonevegas Casino website, create or use an account, contact customer support, make a payment, play games or use other available services. It is intended for players in Australia and should be read together with any relevant website terms, account information and responsible gaming content.

Information may be collected directly from you, created through your use of the website or received from service providers that help operate the platform. The type and amount of information handled depends on your account activity, the services you use and the checks that may be required. Where information is needed to provide a service, verify an account, protect the platform or meet a legal obligation, choosing not to provide it may mean that some services cannot be provided.

This policy may be reviewed and updated from time to time to reflect changes to our services, technology or privacy practices. The current version published on this page applies to information handled under this policy. You should check this page occasionally for updates. If an important change affects how information is used, relevant information may also be provided through the website or your account.

This policy uses the term personal information to mean information that identifies you or could reasonably be linked to you. Information that has been de-identified or combined so that it can no longer reasonably identify you may be used for reporting, security, analysis or service improvement.

Information we may collect and why

An online casino typically handles several categories of information. We seek to collect information that is relevant to operating an account, providing support, processing transactions, checking eligibility, preventing misuse and meeting applicable obligations. The information may include details you provide, technical information collected automatically and records supplied by payment, verification or security providers.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and communications with us. We may also keep records of account changes, requests, complaints, support conversations and other information you choose to provide. These details help us create and maintain your account, communicate with you, respond to questions and provide account-related services.

Verification documents

To help confirm identity, age, eligibility and account ownership, we may handle verification documents and related information. This can include information from identity documents, proof of address or other material requested during an account review. Verification information may be used to prevent account misuse, fraud, impersonation and other prohibited activity. It may also help us identify unusual activity and keep account records accurate.

Payment and transaction records

We may record deposits, withdrawals, wagering or gaming transactions, payment method details, transaction status and related account activity. Payment providers may process payment information under their own privacy terms. We receive information needed to confirm and manage transactions, investigate failed or disputed payments, resolve account issues and maintain appropriate financial and service records.

Device, usage and cookie data

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device information, language settings, pages visited, access times, referring pages, approximate location and information about how the website is used. This data can help us keep the website available, diagnose technical problems, support security and understand how players use the service.

Support and communications

If you contact us, we may retain the content of your communication, the account details needed to investigate your question and information about how the matter was handled. These records help us provide consistent support, review complaints, protect players and improve the quality of our services.

How information is used, shared and protected

Personal information may be used for purposes connected with operating Stonevegas Casino and providing a safe, reliable service. Depending on the circumstances, these purposes may include:

• Creating, maintaining and administering your account.
• Providing games, account features, payment functionality and customer support.
• Confirming identity, age and account ownership through verification checks.
• Processing deposits, withdrawals and other account transactions.
• Monitoring activity to detect fraud, collusion, money laundering, account misuse and other security risks.
• Maintaining website functionality, investigating technical problems and improving services.
• Sending service messages about your account, transactions, security or important changes.
• Managing responsible gaming measures and responding to account or player safety concerns where relevant.
• Meeting applicable legal, regulatory, record-keeping and other compliance obligations.
• Sending promotional communications where permitted and where you have provided consent or another valid permission applies.

We may share information with carefully selected service providers that help with hosting, technology, customer support, payment processing, identity verification, fraud prevention, security, analytics or other necessary operations. These providers should receive only information relevant to the services they provide and are expected to handle it securely and confidentially.

Information may also be disclosed where necessary to protect the website, enforce applicable terms, investigate suspected fraud or security issues, respond to lawful requests, prevent harm or address unlawful activity. We do not sell personal information simply because it has been collected through your use of the website. Information may be combined or reviewed where that is necessary to provide services, protect accounts or meet compliance requirements.

Some service providers may process information in countries outside Australia. Where this occurs, we seek to use appropriate arrangements and safeguards for the information involved. The privacy practices of an external provider may also be described in that provider's own privacy policy.

Security and confidentiality

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for a legitimate business, security or service purpose. Measures may include access controls, account monitoring, secure transfer methods and procedures for identifying and responding to potential security incidents.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should protect your login details, avoid sharing account credentials and contact us promptly if you believe your account has been accessed without permission. We will consider suspected privacy or security incidents and take appropriate steps where required.

Cookies and similar technologies

Stonevegas Casino may use cookies and similar technologies to keep the website working, remember selected settings, support account security, measure website use and improve the player experience. A cookie is a small data file that may be stored by your browser when you visit a website. Some cookies may be necessary for core functions, while others may help us understand performance, recognise returning browsers or provide more relevant content.

Cookies can support functions such as keeping you signed in during a session, remembering language or display preferences, helping detect unusual activity and understanding which pages or features are being used. Similar technologies may collect technical information about a device or browser for security, analytics or service operation.

You can manage, block or delete cookies through the settings in your browser. Browser controls differ, so you should check the help information for your browser if you need assistance. If you disable certain cookies, some website features may not work as intended, account functions may be affected and preferences may not be saved between visits.

Changing your browser settings does not necessarily remove information already collected or prevent all technical information from being processed when it is required for the website to operate. Cookie information may be combined with other technical or account information where this is necessary for security, service operation, analysis or another purpose described in this policy.

Your privacy rights, account closure and contact

Depending on the circumstances and any applicable legal requirements, you may have rights concerning the personal information we hold about you. You can contact us to ask for access to your data, correction of inaccurate or incomplete data, deletion of your data, or withdrawal of consent to marketing communications.

• Access: ask for confirmation of whether we hold personal information about you and request a copy or explanation of that information.
• Correction: ask us to update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete personal information where there is no continuing reason or legal requirement for us to keep it.
• Marketing consent: withdraw your consent to promotional communications by contacting us or using an available unsubscribe option. Service and security messages about your account may still be sent when necessary.

To exercise these rights, or to ask a privacy question, email support@stonevegascasino.wtf. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to take reasonable steps to verify your identity before providing information or making changes. This helps protect your account and prevents personal information from being disclosed to the wrong person.

We may ask for additional information if a request is unclear, unusually broad or could affect another person's privacy. We aim to respond within a reasonable period and will explain if more time or information is needed. Some requests may be limited or refused where the information is needed to provide a service, protect another person, investigate fraud or security concerns, resolve a dispute or meet a legal or compliance obligation.

Account closure and retention

Closing an account does not always mean that every record can be removed immediately. Certain account, identity, payment, transaction, security and compliance records must be kept for a period required by law or for another legitimate record-keeping purpose. This can apply even after an account has been closed. Retention helps us meet obligations, investigate past activity, resolve disputes, protect the platform and prevent repeated misuse.

When information is no longer needed, it should be securely deleted, destroyed or de-identified in line with applicable requirements. Some information may remain in secure backups for a limited period while those backups are managed through normal processes. During retention, access should remain restricted to appropriate purposes.

If you have concerns about how your information has been handled, please contact us first using support@stonevegascasino.wtf so we can review the matter and respond to your request. Providing clear details helps us investigate efficiently and identify the information or account involved.